bna
Start free trial

CONTACT CENTRES & BPOs

100 agents or more? Buy a band.

One fixed monthly price per band, in Rand. We count agents online at the same time, not named users, so three shifts of 100 people share one 100-seat band. Questions? Email [email protected].

Talk to us

Agent bands

LAUNCH PRICING
Prices in:
Contact centre agent bands at launch pricing, in Rand per month, excluding VAT
Band, online at once Per month Per seat
100 seats R18,900 R189
250 seats R42,500 R170
500 seats R79,500 R159
750 seats R112,500 R150
1,000 seats R139,000 R139

More than 1,000? Add R32,500 for each extra 250 seats.

Between bands, add blocks of 25 seats. We always charge the cheaper of band plus blocks, or the next band up. Ask us for a quote for your exact seat count.

Paid by invoice and EFT, monthly or yearly. Prices in Rand, excl. VAT.

Everything in Team, plus

  • 13-month audit log
  • Sub-accounts (set up by us during launch)
  • A service level agreement
  • Supervisor tools (coming soon)

CONTACT CENTRE PILOT

Pilot it on a live floor first.

R4,990once

30 days, up to 50 seats. Credited in full when you sign for 12 months.

Talk to us about a pilot

What your ops manager and information officer will want to know

  • A privacy story compliance can read

    Masking happens on the customer’s device, before anything is sent. Our servers only connect the two sides and never see the page.

  • Agents onboard in a browser tab

    Nothing to install on agent desktops, or on your customers’ computers.

  • Rollout is one script tag

    One line before </body> on each site you support. No plugin, no build step.

  • A page change doesn’t end the session

    The session follows the customer to other pages of the site in the same tab, without asking again.

  • Built for locked-down networks

    If a firewall blocks a direct link, the session falls back to an encrypted relay. Refresh the console mid-session and you drop straight back in. Service terms sit in your band’s service level agreement.

Stop asking “what do you see on your screen?”

Add one tag to your site and take your next support chat or call looking at the same page as your customer.

Start free trial

14-day free trial, no card needed. Contact centre with 100+ agents? Talk to us