ABOUT BONA
Live help that never sees what it shouldn’t.
Bona lets your team see a customer’s page and guide them through it, while card numbers, passwords and one-time codes stay hidden on the customer’s device. We’re a small, founder-led team, so when you get in touch, you talk to the people who build it.
Meet the founders
What we hold ourselves to
Masked on the device
Card numbers, passwords and one-time codes are hidden in the customer’s browser before anything is sent. Our servers never see the page.
Consent first
Nothing is shared until the customer taps Allow. Clicking or typing for them needs a second, separate Allow.
Peer-to-peer and encrypted
Sessions run between your customer and your agent, end-to-end encrypted. There is no recording to store or leak.
Built for the law where you are
UK GDPR, EU GDPR, South Africa’s POPIA and Thailand’s PDPA. Our security overview and privacy policy are written in plain language.
Where we work
Bona is run from South Africa and serves businesses in South Africa, the UK and Thailand. South Africa is one to two hours ahead of the UK and five hours behind Thailand, so our working day overlaps most of the UK’s working day and the afternoon in Thailand. We invoice in rand, pounds or baht.